Refund policy

Brunirax Shop: Hassle-Free Returns and Refunds

We want you to be 100% satisfied with your purchase. If you're not happy with your order, we've got you covered.

Returns:

  • Time Frame: You have 30 days from the delivery date to return your items.
  • Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Process: Email us at info@brunirax.com with your order number and reason for return. We'll provide you with a return shipping label.

Refunds:

  • Eligibility: Once we receive and inspect your return, we'll process your refund.
  • Processing Time: Refunds are typically processed within 7-10 business days.
  • Method: Refunds will be issued to the original payment method used at checkout.

Exchanges:

  • We currently do not offer direct exchanges. If you need a different size or item, please return your original purchase and place a new order.

Damaged or Defective Items:

  • If you receive a damaged or defective item, contact us at support@brunirax.com within 7 days of delivery. We'll make it right!

Questions?

Thank you for shopping with Brunirax Shop! Your satisfaction is our priority.

Stay awesome, stay anime!