Shipping policy
1. General Information
At Brunirax.com, we strive to provide efficient and reliable shipping services to ensure that your anime merchandise reaches you promptly and in perfect condition. Please review our shipping policy carefully to understand our shipping practices and procedures.
2. Order Processing
2.1 Processing Time
- Orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- During high-volume periods such as holidays or sales events, order processing times may be longer than usual.
2.2 Order Confirmation
After placing your order, you will receive an order confirmation email. Please review the details and contact us immediately if there are any errors.
3. Shipping Rates and Delivery Estimates
3.1 Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates are determined based on the weight of the items, shipping method, and delivery destination.
3.2 Delivery Estimates
Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are as follows:
- Standard Shipping: 3 to 7 business days
- Express Shipping: 2 to 5 business days
- International Shipping: 7 to 14 business days
Please note that these are estimated times and actual delivery may vary.
4. Shipping Methods
We offer several shipping options to meet your needs. Shipping methods include:
- Standard Shipping
- Express Shipping
- Overnight Shipping
- International Shipping
5. Shipping Restrictions
5.1 Domestic Shipping
We ship to addresses within United States and Europe/UK. Some remote areas may have limited shipping options.
5.2 International Shipping
We offer international shipping to many countries. Please note that delivery times and shipping costs for international orders may vary.
5.3 P.O. Boxes and APO/FPO Addresses
We ship to P.O. Boxes and APO/FPO addresses using standard shipping methods only. Delivery times may be longer for these addresses.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
7. Customs, Duties, and Taxes
7.1 International Orders
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Brunirax.com is not responsible for these charges if they are applied and are your responsibility as the customer.
8. Shipping Issues
8.1 Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at [info@brunirax.com] with your order number and tracking information. We will work with the carrier to resolve the issue as quickly as possible.
8.2 Incorrect Address
Please ensure that your shipping address is correct before placing your order. Brunirax.com is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our [Return Policy](link to return policy).
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Brunirax.com
Email: [info@brunirax.com]